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العربية

Quality & Warranty

The RJ Quality Cycle

  1. 01

    Supplier Selection

    We work with a carefully selected network of manufacturing partners, evaluated for production capability, quality consistency and product specialization.

  2. 02

    Specification Review

    Every new item is checked against the original equipment specification before it is added to the catalogue.

  3. 03

    Product Sample Approval

    A sample from each production run is reviewed and approved before the full order is confirmed.

  4. 04

    Incoming Inspection

    Incoming shipments are checked on arrival for quantity, packaging condition and visible defects.

  5. 05

    Fitment & Visual Checks

    Sampled items are checked for dimensional accuracy and finish against reference parts.

  6. 06

    Packaging Review

    Packaging is reviewed to ensure it protects the product through storage and nationwide distribution.

  7. 07

    Market Feedback

    Feedback from our sales team and customers across the market is logged and reviewed regularly.

  8. 08

    Warranty & Corrective Action

    Warranty claims are reviewed against the applicable policy, and recurring issues are traced back to the supplier.

  9. 09

    Continuous Improvement

    Inspection results and market feedback feed back into supplier reviews and specification updates.

Warranty Information

  • Manufacturing defects are covered according to category policy.
  • Cooling products (radiators, condensers) generally carry a one-year manufacturing-defect warranty.
  • CV axles may carry a one-year or 30,000 km warranty where approved for the specific item.
  • Body and lighting parts may carry category-specific claim conditions.

Exact warranty conditions depend on the specific product category and the terms stated on your invoice. Contact our warranty department for the current policy on any item before ordering.